An in-game friend seems to be in distress, what can I do?
If you are worried about someone in-game, maybe because he or she has said something in the chat about hurting her or himself, these are the things you should do:
1) OFFER SUPPORT
Showing that you care matters and can go a long way. It can be very hard to know what to say to someone who's told you that they're considering suicide or who seems to be thinking about it but may not have told you directly. Encouraging them to talk about what they're going through can be one of the most helpful things you can do for them.
2) ENCOURAGE THEM TO GET HELP
Please encourage the person to contact a helpline. There is no shame in talking to someone and certain matters require help of a healthcare professional.
The following links list international and national helplines who provide help to those in need:
3) REPORT TO US
Last but not least, make sure that you report the situation to us. Tap the "NO" button at the end of this text to contact us. Screenshots of the chat text, and any related information can help us provide appropriate support and care needed. Please note that they won't know that you reported their post. We will try and send some helpful resources to the person and in some cases, we may contact emergency services if they seem to be in immediate danger.
In case you happen to know the person in question in “real life”, and you believe the threat to be urgent, please contact local emergency services for help immediately. Also try and reach out to them through other means of communication and/or contact a family member, friend, counselor or teacher, who may be able to provide support.
Caring for someone who is considering suicide can be very hard. Make sure that you take care of yourself while you're going through this, and speak to friends or healthcare professionals who can support you.
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